Legal · Billing
Refund Policy
1.No refunds for partial billing periods
Subscription fees are charged in advance for the full billing period — a month or a year. If you cancel part-way through a period, you are not refunded for the unused portion. Your access simply continues until the end of the period you have already paid for.
This applies whether you cancel in the dashboard, by email or by WhatsApp, and whether you cancel on day one of the period or the day before it ends.
2.What this means in practice
- Cancel on the 2nd of the month and you keep access until the end of that month; no credit is issued for the remaining days.
- Cancel an annual plan three months in and you keep access until the end of the annual term; the unused nine months are not refunded.
- Suspending an account at your request does not create a refund or a credit.
- Add-ons — extra users, WhatsApp numbers, SMS credits — stop at cancellation and are not refunded for unused time. Unused SMS credits are not redeemable for cash.
3.When we do refund
We refund in three situations only:
- Duplicate or incorrect charges. If you were billed twice for the same period, or billed after a confirmed cancellation, we reverse it in full.
- A charge you did not authorise. We investigate and, where the charge was not authorised by the account holder, refund it.
- Where the law requires it. Nothing in this policy limits any right you have under the Consumer Protection Act 68 of 2008 or POPIA.
Refund requests must be sent to [email protected] within 30 days of the charge, with the invoice number. Approved refunds are returned to the original payment method within 10 business days.
4.Cancelling
This policy works together with our Cancellation & Data Retention Policy, which explains how to cancel, when cancellation takes effect, and what happens to your data.
Quikle AI · quikle.co.za · [email protected]