Effective Date: May 2, 2025
Welcome to Quikle (Pty) Ltd ("Quikle," "we," "us," or "our"). We are an AI Automation Agency based in Johannesburg, South Africa, dedicated to helping South African small and medium-sized enterprises (SMEs) streamline operations and scale using custom AI solutions.
We are committed to protecting the privacy and confidentiality of the personal information we process. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (quikle.co.za), use our services, interact with our AI Readiness Scorecard, or otherwise engage with us.
This policy is designed to be clear, transparent, and compliant with South Africa's Protection of Personal Information Act, 4 of 2013 ("POPIA"). By interacting with Quikle, you acknowledge that you have read and understood this Privacy Policy.
For the purposes of this policy, the following terms have the meanings ascribed to them by POPIA:
Personal Information: Information relating to an identifiable, living, natural person, and where applicable, an identifiable, existing juristic person (like your business), including but not limited to names, contact details, identifying numbers, location information, online identifiers, and information related to the personal views or opinions of the person.
Processing: Any operation or activity concerning personal information, including its collection, receipt, recording, organisation, collation, storage, updating or modification, retrieval, alteration, consultation, use, dissemination, distribution, merging, linking, restriction, degradation, erasure, or destruction.
Data Subject: The person (natural or juristic) to whom the personal information relates ("you").
Responsible Party: The entity which determines the purpose of and means for processing personal information. In this context, Quikle (Pty) Ltd is the Responsible Party.
Operator: A party who processes personal information for a Responsible Party in terms of a contract or mandate, without coming under the direct authority of that party (e.g., third-party service providers).
Information Regulator: The supervisory authority established in terms of POPIA, responsible for monitoring and enforcing compliance with the Act.
This Privacy Policy applies to Personal Information processed by Quikle in relation to:
Visitors to our website (quikle.co.za).
Users who complete our website contact form.
Individuals who interact with our AI Readiness Scorecard (hosted on ScoreApp), specifically regarding the information Quikle receives and processes as a result.
Clients who engage our AI automation services.
Information collected automatically through cookies and similar technologies on our website.
We collect different types of Personal Information depending on your interaction with us:
Via Website Contact Form: Name, Email Address, Business Name (optional), and the content of your message.
Via AI Readiness Scorecard (ScoreApp): While the Scorecard is completed on ScoreApp's platform (governed by their own privacy policy), Quikle receives and processes:
Your answers to the business process and operational questions.
Contact information you provide to receive the report (typically Name and Email Address).
Via Website Analytics: Technical information collected automatically, which may include IP address, browser type and version, operating system, pages visited on our site, time spent on pages, and referring website addresses. This is often aggregated or anonymised.
During Client Onboarding and Service Delivery: More detailed business information necessary to design, implement, and support your custom AI solutions. This may include information about your existing software, workflows, customer data handling processes (only as needed for integration), team structure, and specific operational challenges.
We collect Personal Information in the following ways:
Directly from You: When you fill out our contact form, provide information to access the Scorecard results, communicate with us via email or phone, or engage our services and provide necessary business details.
Automatically: When you browse our website, we may use cookies and similar analytics tools to collect technical data about your usage patterns.
From Third Parties: We receive results and contact details from ScoreApp after you complete the AI Readiness Scorecard.
Quikle processes your Personal Information based on the following lawful conditions under POPIA:
Consent: We rely on your consent to process information when you submit our contact form, sign up to receive the Scorecard report, or opt-in to receive marketing communications. You can withdraw your consent at any time.
Contractual Necessity: When you engage Quikle for paid services, we process the necessary Personal Information to fulfil our contractual obligations – that is, to deliver the agreed-upon AI automation solutions and support.
Legitimate Interests: We may process certain information (like website analytics or feedback) based on our legitimate interests in operating and improving our website and services, provided these interests are not overridden by your fundamental rights and freedoms. We also rely on legitimate interest to respond to unsolicited inquiries.
Legal Obligation: We may process information if required to comply with applicable South African laws or regulations.
We use the Personal Information we collect for the following purposes:
To respond to your inquiries submitted via the contact form or other channels.
To provide you with your personalised AI Readiness Scorecard report.
To onboard you as a client and deliver the custom AI automation services you have contracted for (including design, implementation, integration, and support).
To manage our client relationships and communicate effectively regarding projects.
To improve our website, Scorecard, and service offerings based on usage patterns and feedback.
To send you marketing communications about our services, tips, or insights if you have explicitly consented to receive them (you can opt-out at any time).
To ensure the security of our website and systems.
To comply with legal and regulatory requirements in South Africa.
Quikle respects your privacy and does not sell your Personal Information. We may share your Personal Information only in the following limited circumstances:
Service Providers (Operators): We may share information with trusted third-party companies that perform services on our behalf, such as website hosting providers, analytics providers, and potentially payment processors in the future. We ensure these Operators are contractually bound to protect your data and comply with POPIA.
ScoreApp: We receive data from ScoreApp related to the Scorecard. We do not typically share additional data back to ScoreApp beyond what's necessary for the tool's function initiated by you. Note that your use of the ScoreApp platform itself is subject to ScoreApp's privacy policy.
Legal Requirements: We may disclose your information if required by law, subpoena, court order, or other governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your Personal Information may be transferred as part of that transaction, subject to confidentiality agreements.
Cross-Border Information Transfers: Some of our service providers (like ScoreApp or hosting providers) may be located outside of South Africa. When we transfer Personal Information internationally, we take steps to ensure that it is protected in accordance with POPIA requirements. This may include ensuring the recipient country has adequate data protection laws, using contractual clauses approved by the Information Regulator, or obtaining your explicit consent for the transfer.
We implement reasonable technical and organisational security measures designed to protect your Personal Information from unauthorised access, use, alteration, or disclosure. These measures include:
Using Secure Sockets Layer (SSL) technology on our website.
Restricting access to Personal Information to authorised personnel only.
Implementing appropriate data security protocols with our third-party service providers.
However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Your data may be stored on servers located in South Africa or internationally, depending on our hosting and service provider arrangements.
We retain Personal Information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, and resolving disputes.
Information related to service delivery will be kept for the duration of the client relationship and for a reasonable period thereafter as required by law or for record-keeping.
Contact form submissions and Scorecard data may be retained for a period necessary to respond, follow up, and for analytical purposes, unless you request deletion.
Information collected for marketing purposes will be retained until you opt-out.
Under POPIA, you have the following rights regarding your Personal Information:
Right of Access: You can request confirmation of whether we hold Personal Information about you and request a copy of that information.
Right to Rectification: You can request correction of inaccurate or incomplete Personal Information.
Right to Erasure ('Right to be Forgotten'): You can request the deletion of your Personal Information under certain conditions (e.g., it's no longer necessary for the purpose, you withdraw consent).
Right to Restrict Processing: You can request that we limit the way we use your Personal Information under certain circumstances.
Right to Object: You can object to the processing of your Personal Information based on legitimate interests or for direct marketing purposes.
Right to Data Portability: You may have the right to receive your Personal Information in a structured, commonly used, machine-readable format and transmit it to another party (where processing is based on consent or contract and automated).
Right to Complain: You have the right to lodge a complaint with the South African Information Regulator if you believe your data protection rights have been infringed.
Contact details for the Information Regulator:
Website: https://inforegulator.org.za/
Email: [email protected] (for complaints) / [email protected] (for POPIA compliance queries)
Exercising Your Rights: To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to verify your identity before processing your request.
Our website uses cookies and similar technologies. Cookies are small text files placed on your device when you visit a website.
What Cookies We Use: We use:
Essential Cookies: Necessary for the website to function properly (e.g., security, navigation).
Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics) by collecting information anonymously.
Functionality Cookies: Remember choices you make (like language preferences) to enhance your experience.
(Potentially) Marketing Cookies: Used to track visitors across websites to display relevant ads (we will seek explicit consent if implementing these).
Purpose: We use cookies to operate our website effectively, analyse usage patterns, improve user experience, and (if applicable) support marketing efforts.
Managing Cookies: Most web browsers allow you to control cookies through their settings preferences. You can usually block or delete cookies via your browser settings. However, blocking essential cookies may affect website functionality. We may also implement a cookie consent banner allowing granular control where required.
Our website and communications may contain links to external sites, such as ScoreApp or other resources. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies before providing any Personal Information.
Our services are not directed to individuals under the age of 18. We do not knowingly collect Personal Information from children. If we become aware that we have inadvertently collected Personal Information from a child under 18, we will take steps to delete such information promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Any changes will be effective immediately upon posting the updated policy on our website (quikle.co.za). We encourage you to review this policy periodically. Significant changes may be communicated via email or a notice on our website.
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your Personal Information, please contact us:
Quikle (Pty) Ltd
Attn: Data Privacy
Email: [email protected] or [email protected]
Phone: 087 265 3420